Q: What is your return policy?
A: You can return your legs and we will refund the order, less shipping and a 10% restocking fee. Custom orders cannot be returned! Sale items cannot be returned!
Q: Do you offer international shipping?
A: Yes. International orders shipping will be invoiced separately after the order is received. Upon checkout, please check your shipping address. Changing the address after checkout may incur additional shipping charges.
Q: PayPal has the incorrect address. Can you ship to another address?
A: Yes but please make sure you have the correct SHIPPING address in PayPal before you place your order. Changing the address after checkout may incur additional shipping charges.
Q: Do you ship orders immediately?
A: No. We hand craft each order in SA which takes from 7 to 10 business days. Once we ship your order you will receive a tracking number.
Q: How strong are the hairpin legs?
A: The legs are very strong! For example, a set of 40mm legs can be used on a couch or bench that holds 3 or more adults.
Q: Should I opt for the third rod on the legs for my project?
A: The third rod makes the legs more stiff than traditional hairpin legs. These legs are ideal for desks and dining room tables. Of course some people order them just because they like the look of the third rod.
Q: Will my legs rust?
A: Raw steel will rust if left untreated. You can either paint them, or if you would like to retain the raw look, apply a clear sealer or wax.
Q: What are the dimensions and layout of the base plates?
A: The base plates are L-shaped in raw steel. They are 150mm x 150mm drilled with 4 holes for 4mm screws.
Q: What size screws should I use?
A: Pan head screws. The length of the screws depends on the material to are mounting the legs to. Ideally, you should choose as long a screw as possible.
Q: Can hairpin legs be ordered at custom heights?
A: Yes. For most custom heights a small fee is added to the cost of the nearest stock height leg.